PAVRO Recruitment has partnered with a Global SaaS leader in their hunt for an energetic, passionate, and client centric Implementation Consultant to work directly with one of their largest clients!

About the role:

The purpose of an Implementation Consultant (IC) is to capture client requirements for configuration of our product, in accordance with the company vision and ensure that the implementation of our product is done in line with best practices. To strengthen stakeholders’ relationships by delivering our product to our customers whilst executing to the purple standard. Working within a small team will offer several technical and professional challenges with rewarding outcomes!

KEY ACCOUNTABILITIES:

• Bridging the gap between customer and product
• Managing and supporting multiple medium projects
• Attending client site to act as pre-sales when required
• Owning business requirements through the project delivery process
• Working with client to capture business needs
• Clearly articulating and documenting business and technical requirements
• Assisting with the ongoing client relationship to drive satisfaction
• Participating in technical design reviews and workshops
• Obtaining input from internal teams including product, development and architecture

TYPICAL DUTIES INCLUDE:

• Assisting in the effective delivery of projects by understanding the client’s requirements, systems and processes
• Assisting with the onboarding of partners to our platform, providing support for testing and ad hoc question throughout
• Capturing client requirements, designing the solution, documenting and obtaining sign off
• Producing detailed development briefs for the technical teams
• Supporting the PM to ensure that projects are delivered on time and to budget
• Writing and collating user stories and continuing to manage the user stories through to delivery
• Supporting the client by raising and triaging issues with the QA team during the user acceptance testing process
• Escalating critical issues to the PM
• Ensuring relevant project owners and team members are updated on progress, escalating any potential problems or issues where appropriate.
• Developing positive and productive relationships internally with Project Delivery, Development and Technical Support, and externally with customers, external partners and service providers
• Providing support to the department during the onboarding of major new clients, product road map development, new product releases, service upgrades and changes driven by new and existing customer requirements
• Develop a strong technical understanding of our own and client’s systems

About you:

YOU HAVE:

• A methodical approach to writing business and technical documentation
• The ability to manage multiple tasks and see them through to completion
• Exceptional communication skills, both verbal & written
• The ability to manage own time and prioritize accordingly to deliver for internal and external parties to tight deadlines
• Excellent problem-solving skills, and the ability to think on your feet to meet requirements under pressure
• Experience implementing software systems for retailing of digital or physical products (or similar types of systems) via web sites, kiosks and mobile devices.
• Business Analysis experience – Developing and implementing business processes and other services
• A good understanding of retail web sites (or similar), email, SMS, EPOS, Payment Gateways, email and mobile systems
• Minimum experience of 3 years in dealing with clients and internal teams in a software implementation consultancy / business analyst role
• Knowledge of API-drive and SaaS-based technology solutions (desirable)
• Knowledge of POS systems (desirable)
• Business related or any similar professional qualification / any software development qualification (desirable)
• Use of Unified Modelling Language or other modelling tools. Mock-ups of UI flows. (desirable)
• Knowledge of Information Security principles and practice. (desirable)

YOU ARE:

• Relentless in hunting out inefficiencies
• Always encouraging continuous improvement
• Commercially astute
• Able to work autonomously
• Proactive
• Influential
• Achievement driven
• Adaptable
• Customer focused
• Decisive
• An excellent relationship builder

If this sounds like you, please send a resume and an introduction on why you’re a great fit to: sebastian@pavrorecruiting.com

PAVRO Recruitment is a fair and equitable search firm. We welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the recruitment and selection process.