PAVRO Recruitment has partnered with a nationally focused (and award winning) HVAC & Plumbing company in their hunt for an Installation Manager (Water Heaters)!

The Opportunity:

Lead and develop a high-performance team consisting of plumbing experts. The company is known for having the best trained experts in the business and your primary goal is to unleash the potential of each of your team members to overachieve in their objectives.

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Why Work With Us?

• A generous compensation plan consisting of base and bonuses
• A comprehensive benefits package and group savings plan
• Ability to win a President’s Award along with a fully inclusive trip for two
• Ongoing leadership, training, and support
• Cross-functional career opportunities
• Relocation opportunities
• Constant internal promotional opportunities
• Individualized career progression plans
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Primary Mission:  The Install Manager is accountable for planning, managing and continually improving to ensure that the growth, customer service, productivity and financial objectives are driven to a standard of excellence for field operations through regular coaching and collaboration with team members and 3rd party partners. 

Key Responsibilities:

• Collaborate with the all local Manager(s) to plan, budget and deliver on P & L targets
• Ensure staffing plans are forecast, updated and delivered to maximize customer service and meet our service commitments
• Measure, monitor and drive achievement of all Operational metrics and provide appropriate reporting and analysis
• Identify opportunities for establishing relationships with Independent Installation Contractors.
• Lead and support the development of a Growth through Install mentality that drives customer satisfaction and future business growth
• Coach and manage a team of Technical professionals to maximize their performance, engagement and achievement of objectives
• Drive excellence through our 3rd party partners by finding, selecting, and negotiating agreements with partners who are committed to the companies’ strategy and goals. Manage these relationships to ensure these vendors deliver on all our key metrics and standards
• Perform regular reviews of cost, quality, safety and productivity metrics, setting plans and executing these effectively to drive optimal performance of Operations team and 3rd party partners through goal setting, observation, coaching and reviews
• Partner and collaborate with other stakeholders (i.e. Quality, Project Management, Training, HR, Regulatory) to continually improve team performance
• Drive ‘destination of choice’ for team members, customers and 3rd party partners by setting a standard of service excellence and engaging team members/3rd party partners to support this standard
• Deliver prompt and efficient resolution to customer inquiries/complaints
• Ensure exceeding install gross margin

Qualifications:

•  You are a determined self-starter with a high degree of integrity, sense of urgency, passion for high performance and attention to detail who thrives working in a team environment and individually
•   Gas Fitter 2 license and/or 3-5 years of progressive experience overseeing a field operations team within the HVAC industry is a requirement 
• Knowledge and technical experience within the water heater industry is required
• Sales experience and a demonstrated ability to meet sales quotas would be an asset
• Demonstrated results in driving process control, productivity/quality improvement 
• Excellent communication (written, verbal and presentation), interpersonal skills along with innovative thinking and problem solving skills 
• Highly motivated to succeed with the ability to build team spirit, motivate team members and encourage collaboration
• Professional negotiation skills with the ability to influence and drive change 
• Strong initiative to drive results with speed of implementation
• Strong ability to develop effective relationships with team, internal and external stakeholders
• Ability to challenge the status quo and help drive change 

 If this sounds like you, please send a resume and an introduction on why you’re a great fit to sebastian@pavrorecruiting.com

PAVRO Recruitment is a fair and equitable search firm. We welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the recruitment and selection process.