PAVRO Recruitment has partnered with Niagara’s first “lifestyle for today, on-site care for tomorrow” senior living community in their search for a VP, Operations & Finance!

About the company:

Chapel Heights, A Sedona Senior Community:

If you are looking for a warm, fun, friendly environment for your workplace then Chapel Heights is for you! We encourage staff and resident interaction which will bring staff and residents together to create one large family. Chapel Heights is a large home with huge values reflecting to all those within our environment. At Chapel Heights the work team will be our success and our caring staff with residents and each other, will illuminate throughout our home. If you have the unique qualities that it takes to be part of our family at Chapel Heights, then we welcome you to join our home and make many wonderful memories. Chapel heights is the first of its kind in Niagara to offer multi-level patient care & has exciting plans for multi-home/ unit expansion.

The Role:

The organization is seeking a passionate leader with superb business acumen, communication, and customer service skills to take the business to the next levelof client care and financial growth.

A knowledge base and proven track record for leading all aspects of senior living business is required.

The VP of Operations & Finance will take ownership of the day-to-day operations, development & improvement of processes and procedures, company-wide metrics tracking, departmental alignment, and help drive the growth of the business.

This individual will own the financial budgets and will be implementing systems that can be easily replicated for future expansion of company properties. 

We are seeking a results-oriented individual who can establish and lead the implementation of company and departmental best practices. An individual who will be a strong company ambassador, exemplifying and cultivating the desired company culture.

Key Areas of Focus:

Leadership:

• Develop and execute the annual business plan in support of the companies’ key priorities in its growth path
• Cultivate a culture where care goes beyond the services provided for our residents but rather carried out in all we do and is genuinely embraced by all team members
• Develop bench strength in the team for future growth and expansion

The Team:

• Monitor, analyze, adjust, and communicate company organization structure to support company goals
• Set clear company objectives, provide constructive coaching and mentoring, and complete annual performance reviews of the Chapel Heights Management Team
• Ensure the Management Team is accountable for results and striving for continuous improvement both in care & company financials.
• Champion and cultivate employee engagement and alignment with company culture
• Cultivate a strong culture/ morale & a strong training program.

Business Development:

• Identify, track, and report company and departmental KPI (Key Performance Indicators)
• Identify new areas of business, optimize existing areas of business, and negotiate and manage agreements

Company Financials:

• Develop and manage company annual budgets
• Meet or exceed established financial targets
• Review and analyze company monthly financials to find opportunities and action for business optimization

Customer Service:

• Set and deliver a customer service standard which aligns with Company Vision and Mission to firmly position Chapel Heights as the “Gold” standard in Care

Compliance:

• Ensure the utmost integrity and operational practices to achieve and maintain 100% compliance with:
  • Health & Care Regulator Agencies
  • Building and Facility
  • Food & Beverage 

About You:

Experience:

• Minimum of 5 years of progressive leadership positions in senior management roles in Long Term Care or other hospitality-based industry
• Experience in highly regulated industry(s)
• Successfully recruiting, retaining, and leading high performing teams
• Exceptional ability to set and deliver on highest level of customer service
• Experience establishing, assessing, and implementing operational processes

Education

• Graduate of a post-secondary education program in business, health care, administration or another relevant program
• Demonstrated commitment to continuing education and development

Special Requirements

• Must have a valid Ontario Driver’s License and be able to travel for business related matters

• Must obtain and maintain an active Regulatory License with RHRA (Retirement Homes Regulatory Authority)

If this sounds like you, please send a resume and an introduction on why you’re a great fit to: sebastian@pavrorecruiting.com

PAVRO Recruitment is a fair and equitable search firm. We welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the recruitment and selection process.